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Facts
Summary of Reviews
We have read all expert and user reviews on the Mokwheel Basalt. In summary, this is what cyclists think.
10 reasons to buy
- The Basalt is available as a step-over or step-through. The step-through comes in two sizes.
- A 150lb reviewer covers 36.2 miles with 1,000 feet of elevation gain in a range test using max pedal assist.
- The 110mm suspension fork is adjustable, and experts say it absorbs bumps well.
- Reviewers relish the responsive power delivery and quick acceleration.
- Experts enjoy the comfortable ride.
- Testers say the Chaoyang puncture-resistant 4” fat tires provide good traction.
- The Basalt comes with lights, a rear rack, and fenders, though it's possible the rear rack and fenders cost extra in the future.
- Reviewers appreciate the stable handling.
- Mokwheel has dealers in many major US cities for test-riding, assembly, and maintenance.
- The payload capacities of both the step-over (400lb) and step-through (350lb) are above average.
12 reasons not to buy
- Testers reach up to 32mph by throttle and PAS when unlocked, exceeding e-bike laws in most jurisdictions.
- A tester calls the Basalt clunky and recommends sticking to light off-road terrains.
- Experts find maneuvering the bike a challenge due to the high weight and bulk.
- A 6’2” tester says the Standard step-through frame, rated for 5’2” to 6’4”, is too small. The step-over’s standover height of 32.7” means riders under 5’8” may struggle to fit.
- Testers experience ghost pedaling at around 22mph.
- Two reviewers find it difficult to press the small, unresponsive control buttons.
- One reviewer reports a battery error occurring multiple times while riding. This cuts power for 10 seconds before resuming again.
- One tester has a crank arm loosen while riding.
- Reviewers dislike the display’s difficult-to-interpret battery indicator.
- An expert says the final third of the battery's charge depletes rapidly.
- The seatpost quick-release lever on a tester's bike breaks after a few uses.
- Buyers say Mokwheel customer support is slow to respond and unhelpful.