Joystar NEO
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Facts
Summary of Reviews
We have read all expert and user reviews on the Joystar NEO. In summary, this is what cyclists think. Published Dec 01, 2025 by Reda Ashour.
8 reasons to buy
- The NEO comes with training wheels, a kickstand, stickers, and a bell.
- Buyers appreciate the inclusion of training wheels, which are uncommon on 20" kids' bikes.
- Parents say the NEO is good for new riders learning to ride.
- Many parents say assembly is simple.
- Children love the four colorways.
- Kids find the ride smooth and stable.
- Joystar offers a lifetime frame warranty to the original owner.
- Buyers praise Joystar’s customer support for quickly resolving issues.
8 reasons not to buy
- At 31.97lb, the NEO is very heavy for a 20” kids' bike.
- Numerous buyers receive instructions that don’t match the bike model.
- Owners report that bikes arrive with bent or out-of-true wheels, flat tires, scratches, stripped threads, and shipping damage.
- Multiple buyers complain the kickstand doesn’t fit.
- The NEO's sizing is unclear, as Joystar lists four different height ranges.
- The bike is too small for some seven and eight-year-olds, though it's advertised for ages five to 13.
- Some owners say the wheel and bottom bracket bearings are too tight.
- Buyers wish the handlebar height were adjustable, as most find it too short.
Bottom line
Buyers' opinions are split on the Joystar NEO 20" children's bike. Many bikes are sent with missing parts or damaged, making them unrideable. Joystar customer support is quick to help, but this still causes undue stress for parents and disappointment for kids. Sizing is also tricky, especially when some seven to eight-year-olds are hunched over the low, non-adjustable handlebars. When the bike works and fits, children reportedly love it, and parents appreciate the inclusion of training wheels on this size. Unfortunately, the quality control issues make the Joystar NEO a risky buy.Expert Reviews
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