GOTRAX F2
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Facts
Summary of Reviews
We have read all expert and user reviews on the GOTRAX F2. In summary, this is what cyclists think.
10 reasons to buy
- Experts agree the F2 makes a good first e-bike.
- Owners and reviewers rate this bike as great value.
- Testers say the suspension fork and puncture-resistant 3” CHAOYANG tires absorb small bumps well.
- The F2 comes with fenders, a bell, integrated lights with brake function, and a rack rated for 55lb.
- The F2 Version 2 includes a saddle bag, mirrors, and a lock.
- The battery range exceeds testers' expectations. A 220lb tester gets 24.8 miles using PAS and throttle and tackling some steep hills.
- Owners and experts say the F2 climbs hills well using either pedal assist or the throttle.
- The F2 is “pretty easy” to pedal with no pedal assistance, according to one reviewer.
- Reviewers and owners agree the F2 can handle dirt roads and light gravel.
- Testers appreciate the “relatively quiet” motor and rattle-free battery.
6 reasons not to buy
- GOTRAX strongly warns not to use this bike in wet weather, reducing its utility and making the fenders unnecessary extra weight.
- GOTRAX has a very poor reputation regarding quality control, reliability, and customer service.
- The Better Business Bureau notes that as of April, 2023, GOTRAX had failed to address a “pattern of consumer complaints” first identified in May, 2021.
- A tester complains that reflections make the display hard to read.
- One reviewer finds the seat uncomfortable on longer rides.
- The sparse information provided in the website and user manual gives the impression that GOTRAX isn’t sure about key specifications, including weight capacity, range, and charger amperage.
Bottom line
The GOTRAX F2 is a folding e-bike with a 500W motor, 500Wh battery, and suspension fork. The low price, “spunky” motor, and great range impress reviewers. However, GOTRAX's warning against wet-weather riding drastically reduces its usefulness. Nonetheless, testers deem the F2 good value. Owners, however, complain about receiving damaged bikes, poor reliability, and frustrating customer service. The problem appears so severe that years after the Better Business Bureau highlighted numerous customer complaints to GOTRAX, the company still hasn’t rectified significant issues.
